In June Northern Devon Healthcare Trust announced that patient experience volunteer Roger Pullen had been awarded a British Empire Medal (BEM) in the Queen’s Birthday Honours List for 2018. Roger received his medal and certificate from the Lord Lieutenant of Devon on behalf of Her Majesty.

Roger, 71, was awarded the medal in recognition of his voluntary work for the Trust and for helping to raise thousands of pounds for local charities.

For many patients at NDDH, Roger is a friendly face who comes to the wards to have a chat and to listen to them talk about their experience of care. Their anonymous feedback helps us understand what NDDH is doing well and what they could improve on.

Roger is 94% dependent on his pacemaker and has numerous health issues that mean he suffers from continual discomfort. However, he still comes into the hospital and carries out his volunteering work with a smile and a kind word for everyone.

Congratulations to Roger on receiving his medal, which is very well deserved. And for being a life honoury member for Tarka Radio since 2019.